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Terms + Conditions

IMAGE RIGHTS

All photography on this website is the sole property of Nyumba Mawa Design. These pictures and images cannot be used or copied for any purpose without prior written agreement.

 

ORDERS AND DISPATCH

  • Orders can be placed online via our website (by credit or debit card) or via email (bank transfer via invoice) to studio@nyumba-mawa.com

  • For stocked items we will endeavour to dispatch your order as soon as possible.

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RETURN POLICY

  • Nyumba Mawa Design does not offer full refunds for change of mind decisions.  Should you not be happy with the product we do offer exchanges for change of mind purchases, Nyumba Mawa Design must be notified within a 5 day period from receiving your order. Exchanges are not permitted for deliveries to WA due to the cost of transportation.

  • Exchanges must be for item/s of equal or greater value.  Exchanges for products that are on back-order is permitted. (lead times to be discussed with Nyumba Mawa Design directly)

  • All delivery expenses relating to the exchange must be covered by the customer.  Contact studio@nyumba-mawa.com

  • for a quote to cover shipping to Nyumba Mawa Design then back out to your address.

  • Products must be returned to Nyumba Mawa Design in original packaging, unused or undamaged.  Should the items be returned damaged, costs will be determined and deducted from the credit value.

  • Goods may only be returned by a carrier approved by Nyumba Mawa Design. A handling charge may apply on returned goods.  Exchanges will only be processed once goods and the associated form have been received by the warehouse.

  • Refunds or exchanges are not applicable for custom made products.

  • Large furniture items will incur a 20% restocking fee – please consult Nyumba Mawa Design customer service team at studio@nyumba-mawa.com

 

REFUND POLICY

Damaged in transit:

  • Goods are checked before they leave the warehouse. You must inspect your goods upon delivery and outline any faults or damage on the delivery note before signing it. Clear photo/s of the damage must be taken immediately following the delivery.  Transit damage must be reported immediately.  Once a customer signs and accepts delivery of items without notification of damage, goods are deemed to have been received in an acceptable condition.

  • Nyumba Mawa Design will not be responsible for damage caused in transit where a customer has used their own carrier.

 

Manufacturers fault/flaw:

  • If you detect a manufacturer’s fault with your item you must notify us within 7 days. You will be offered a replacement item if available. If a replacement item is not available you will be offered a full refund. A refund is not available if a replacement item is available.

 

Goods damaged by you, natural wear and tear and Buyer’s Remorse:

  • We will not accept the return (exchange) of goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery.

  • Once goods have been dispatched from our warehouse you will not be entitled to refuse delivery of goods nor request a return, refund or exchange of goods you have purchased on the basis that you have changed your mind about the purchase of the goods.  Once a customer has taken delivery of an item we will not accept the return of goods due to buyer’s remorse or change of mind.

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SHIPPING

  • Nyumba Mawa Design offers FREE SHIPPING for all online orders to NSW, ACT, VIC, QLD and SA ONLY*. * Some regional locations may incur a shipping fee – contact the Nyumba Mawa Design sales and customer service team to check cost and lead time to your area.

  • Products are dispatched from our studio and are delivered to all addresses nationwide.

  • All orders are dispatched ASAP via preferred 3rd party courier companies.  Tracking details will be provided for smaller items once lodged at the freight companies depot.

  • Our Free Shipping program does not include furniture assembly, rubbish removal and placement within your home.  This is called a ‘White Glove Service’.  Should you require a white glove service please inquire with our team and we will provide you with a quote.  The White Glove service is an additional fee which will be invoiced separately.

  • Please Note – not all of our furniture freight companies provide a white glove service, therefore it depends on the delivery location whether this is an option.

 

WARRANTY

Nyumba Mawa Design provides a one year Warranty on all products, with exceptions for the following:

  • Warranty will not cover: Normal or fair wear and tear; improper care, goods that have not been properly maintained, items that have been modified, abnormal use of products.

  • Customers must provide their proof of purchase and may be requested by Nyumba Mawa Design to provide further information.

  • The Warranty Claim decision will be subject to the above. Items will be repaired or replaced, depending on the situation of the claim and circumstance. The claim will be at the discretion of the company.

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DISCLAIMER
Products sold by Nyumba Mawa Design are hand-made from natural materials. These products are made in remote and rural villages of Africa, frays or 'ends' of fibres may appear through the weave, and remnants of dirt or dust, or marks can sometimes be present.  Irregularities in shapes, colours, surfaces and finishes may be present and these imperfections are celebrated as part of the unique and natural characteristics of our product. Splitting, chips, cracking, natural defects and leeching of natural oils are present and are not considered faults. Specifications in size and finish may differ from those stated or shown and the actual items may vary from website images. Product images are for illustration purposes only and may have a 3-5% colour/tone variance from the actual product. Additional product images taken from the warehouse or showroom may be available upon request.

 

INDEMNIFICATION
You agree to indemnify, defend and hold harmless Nyumba Mawa Design and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New South Wales (NSW), Australia.

 

CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

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Nyumba Mawa Design Pty Ltd

ACN 640 746 514

ABN 64 640 746 514

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